1. Who we are
This website, swayspalhouse.com, is operated by Swayspalhouse Media Ltd, a company registered in England and Wales under company number 15384726, with its registered office at Studio 5, 48 Clerkenwell Close, London EC1R 0AA, United Kingdom ("we", "us", "our"). We are the data controller for personal data processed through this site. This policy explains what we collect, why, how long we keep it and what rights you have.
2. Data we collect
We keep data collection to a minimum. We may process:
- Contact data — your name, email address and message when you use our contact form or email us.
- Technical data — IP address, browser type, device information and pages visited, collected by our hosting provider in server logs for security and reliability.
- Usage data — aggregated information about how pages are used, collected only if you accept analytics cookies.
- Preference data — your cookie choice, stored in your browser's local storage.
We do not knowingly collect special-category data, and this site is not directed at children under 16.
3. How and why we use data
We use contact data to reply to your enquiry (legitimate interests, or steps prior to a contract); technical data to keep the site secure and working (legitimate interests); and usage data to improve our content (consent). We do not sell personal data, and we do not use it for automated decision-making or profiling with legal effects.
4. Cookies
We use essential storage to remember your cookie choice and, only with your consent, analytics and functional cookies. Full details, including a list of cookies and how to disable them, are in our Cookie Policy.
5. Third-party processors
We rely on carefully selected service providers acting on our instructions under written data processing agreements. These fall into the following categories: website hosting and content delivery; email hosting for our contact inbox; and, where you consent, a privacy-focused analytics service. Where processors transfer data outside the UK or European Economic Area, we rely on adequacy regulations or standard contractual clauses with supplementary safeguards.
6. Data retention
- Contact form messages and email correspondence: up to 24 months after our last exchange.
- Server logs: up to 30 days, unless needed to investigate a security incident.
- Analytics data: aggregated, and raw identifiers kept no longer than 14 months.
- Cookie preference: until you clear your browser storage or change your choice.
7. Your rights under GDPR (UK and EU)
You have the right to access your personal data, to have inaccurate data corrected, to request erasure, to restrict or object to processing, to data portability and to withdraw consent at any time without affecting earlier processing. You may also complain to the UK Information Commissioner's Office at ico.org.uk or to your local supervisory authority in the EU, such as Italy's Garante per la protezione dei dati personali.
8. Your rights under the CCPA/CPRA (California)
California residents may request to know what personal information we collect, use and disclose; request deletion or correction; and opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioural advertising. We will not discriminate against you for exercising these rights, and we honour Global Privacy Control signals as an opt-out.
9. Security
We use encrypted connections (HTTPS), access controls and reputable providers to protect your data. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you and regulators of breaches where required by law.
10. Data Protection Officer and contact
For any privacy question or to exercise your rights, contact our Data Protection Officer at [email protected], or write to: Data Protection Officer, Swayspalhouse Media Ltd, Studio 5, 48 Clerkenwell Close, London EC1R 0AA, United Kingdom. We aim to respond within one month.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised; significant changes will be highlighted on the site.